Appointment Management is an enterprise-wide solution automating the complete appointment cycle from scheduling, arrival, and case recording, to staff advisories and notifications. Appointments can be scheduled by staff at a branch or call centre, or by customers directly via a kiosk or online, giving flexibility to the user.
Queue Management and customer flow is simplified with our Q-Flow solution which handles everything from basic queue management through to the most sophisticated processes involving both front-office interactions and back-office task handling. Improve service levels, optimise workforce levels and monitor in real-time.
Workforce Management tools and principles play a vital part in the retail banking branch environment, driving productivity and performance, revenue generation, service quality and customer satisfaction. Enhance and develop your Workforce Management strategy and capabilities with NEXA’s range of Workforce Management Services