In today’s highly competitive banking industry, retail branches must use a workforce management system to balance productivity and performance with revenue generation, service quality, customer satisfaction, cost containment and staff retention. Whilst workforce planning tools are widely in place to help drive this balance, they must be continually managed and utilised effectively to offer business insight, deliver ongoing benefits and find strategic opportunities.
NEXA Understands Workforce Management
NEXA understands that the best workforce optimisation results are delivered by experts invested in the process, and leaders who are engaged and have a clear strategy for workforce management both on a day to day basis and over the long term. Our insight comes from hands on experience, leveraging knowledge from working in and with large financial organisations. We have a practical understanding of the benefits, challenges and opportunities workforce planning at its best (and worst) can present.
NEXA has developed a range of services to enhance workforce planning utilisation, efficiency, effectiveness, and benefit realisation. They are designed to work standalone or in conjunction with each other, and can be customised to varying business environments and initiatives.
Sustainability and Workforce Management Services
- Ensure sound model inputs, plan and develop long-term strategic goals.
- Health check – Workforce Management Model and Process
- Health check – Workforce Management Engagement and Effectiveness
- Time studies facilitation
- Workforce management strategic development
- Modelling for organisational change and initiatives
Business Engagement and Enablement Services
- Support enablement and adoption of workforce management solutions and methodology by stakeholders and secondary users.
- Facilitated user forums/workshops
- E-learning and training material development
Specialist Training Development
- Continue the learning and development of workforce optimisation and planning for teams and leaders. Embed skills, familiarity, and greater application effectiveness.
- Pre and post learning workforce optimisation implementation assessments
- Targeted training modules
- Facilitated one-on-one coaching sessions
- Model refinement workshops
- Building successful workforce management teams
- Reporting services
- Enhance the utilisation of standard reporting and use of available data to provide relevant and value add insight to the wider business.
Call us on 02 9369 1999 or contact us to find out more about our workforce management systems and Impact 360 workforce planning software.