After initial implementation and training, NEXA also provides ongoing relationship based consulting and support services to assist clients in embedding desired behaviours and processes, and achieve results over the long term.
Support is conducted by specialist help desk and hardware engineers, accustomed to the requirements of support and installation within your environment. The support tools used include first line telephone support to one of our highly trained support personnel who will endeavour to resolve the issue. If the problem is found to be hardware related then a local hardware engineer will be sent to your site to replace the faulty part.
NEXA provides a comprehensive Support Service, which includes:
• 1st and 2nd Line Help Desk and Fault Identification
• 3rd Line fault investigation
• Fault Resolution
• Software Deployment of New Releases and Fixes
NEXA conducts regular meetings /teleconferences with key stakeholders and if required, annual reviews to assess the overall performance. As part of this review, recommendations will be provided that assist clients reinforce areas that are working well and address any areas that require improvement. NEXA is also able to leverage its alliances with our strategic partners to provide information to clients on global best practices. Our experience shows that sharing such information and learning from other case studies can be useful in gaining key insights and lifting performance over the long term.
Help Desk and Fault Identification Services are normally provided between 8.30am and 6pm, 6 days per week (excluding Christmas Day).
For Support Services and Help Desk issues please call: (02) 8383 3888