At NEXA we believe that a successful implementation requires more than just technical delivery and installation. Instead, we look to integrate our technology with people and processes in such a way that clients achieve sustainable improvements in desired behaviours and ultimately in profitable revenues.
NEXA liaises with clients and undertakes detailed planning to create, implement and manage a comprehensive engagement roadmap. The roadmap is broader than typical IT project plans and enables all stakeholders to clearly see the scope and scale of the full relationship between NEXA and the client. Senior management can review what will be done, from initial discovery to implementation and training to ongoing consulting and embedding practices, and also track progress against key project milestones.
NEXA follows a four-phased Project Management approach: Discover, Build, Implement and Sustain.
Discovery & Gap Analysis
NEXA conducts a thorough diagnostic of the current business environment, assessing technology, people and processes to identify what is working well and opportunities for improvement. A detailed current state and performance analysis is conducted that includes management and employee interviews, observation sessions, online surveys, and detailed review and analysis of various documentation and data.
The analysis identifies sales and service frameworks, processes and behaviours that are working well for ongoing reinforcement, as well as determining key behavioural and activity gaps in processes and disciplines in order to design and develop targeted solutions.