NEXA offer a broad range of support services to ensure that our customers are truly delighted with our products and services, getting the most from their investment by maximising the functionality of the systems and ensuring our customer’s staff know how to use the system to it’s full potential.
Upon engagement, NEXA conduct a thorough needs assessment to ensure that our software solutions will deliver the required benefits and customise the solution to each organisation’s unique needs. Our project management team work closely with our customer’s operational and project teams to ensure a seamless installation on time and to budget.
We provide system training for our customer’s staff in the lead up to our “Go Live” date, and regular refresher training is also available. Training can be on-site or in a classroom environment, and supporting documentation is provided so staff have comprehensive notes to refer to once the training is completed.
NEXA also have a local technical support team comprising of specialist help desk and hardware engineers dedicated to assisting clients with questions and queries about their products and services. NEXA provides a comprehensive technical support function, which includes Help Desk Services, fault investigation and resolution and deployment of software releases and fixes.
We do everything we can to support you in the achievement of your business objectives. Contact the NEXA team today to see how our world class technologies, backed up by an experienced local support team can be the winning combination you need to achieve the efficiencies your business needs.