ticket dispenser

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Case Studies

By Webmaster

Wednesday, May 30th, 2012

NEXA Group is committed to providing innovative and intelligent solutions that will deliver real benefits to customer service centres. The following is just a snap shot of some of our queue management customer case studies:

Queue Management Case Study – Albury City Council

Queue Management Case Study – Center for Orthopaedics – Louisiana

Queue Management Case Study – Coffs Harbour City Council

Queue Management Case Study – Holmesglen Institute of TAFE

Queue Management Case Study – Cabrini Health

Queue Management Case Study – University of Wollongong

Queue Management Case Study – Southbank Institute of Technology

Queue Management Case Study – Medicare Australia

Queue Management Case Study – Gosford City Council

Queue Management Case Study – Waverley Council

Patient Management Case Study – The Prince Charles Hospital

Queue Management Case Study – NYC Department of Transport

More queue management case studies will follow soon

Categories :

Tags : cabrini, customer case studies, customer service centres, institute of technology, intelligent solutions, kiosk, management case study, management study, medicare, medicare australia, prince charles hospital, queue management system, queuing system, ticket dispenser

Queue Management Case Study – Waverley Council

By Webmaster

Thursday, October 20th, 2011

The Challenge

A number of Customer Service functions were integrated into one location, greatly increasing the amount of customer traffic and waiting times. Council managers had no statistical information and were unable to assess service levels, staff productivity and operational performance.

The Ticket Dispenser Solution

NEXA installed a comprehensive ticket dispenser solution, encompassing customer flow and queuing management, digital displays to promote council services and information and in-depth monitoring and reporting functions.

The Results

The high volumes of customers are now managed effectively and are able to wait in a relaxed, seated environment. The multi-lingual feature of the Q-Flow ticket kiosk also assists the large ethnic community in the area. Management can now easily monitor service levels and extract KPIs, identifying areas for continual development.

“The ticketing system works very well for our business needs and the technical support that we receive from NEXA exceeds any company that I have dealt with previously.”
Ra Clarke, Customer Service Manager, Waverley Council

More Case Studies

Queue Management Case Study – Albury City Council

Queue Management Case Study – Center for Orthopaedics – Louisiana

Queue Management Case Study – Coffs Harbour City Council

Queue Management Case Study – Holmesglen Institute of TAFE

Queue Management Case Study – Cabrini Health

Queue Management Case Study – University of Wollongong

Queue Management Case Study – Southbank Institute of Technology

Queue Management Case Study – Medicare Australia

Queue Management Case Study – Gosford City Council

Queue Management Case Study – Waverley Council

Patient Management Case Study – The Prince Charles Hospital

Queue Management Case Study – NYC Department of Transport

Why not contact us to discuss your next Queue Management solution and how it can help optimise customer service in your organisation.

Categories :

Tags : customer flow, queue management systems, ticket dispenser, ticketing system, waiting times

Queue Management Case Study – Southbank Institute of Technology

By Webmaster

Thursday, October 20th, 2011

The Challenge

Due to a restructure within the Institute, there was a re- allocation of international services causing a dramatic increase in customer traffic and a 35% increase in the amount of counter based work.

Whilst various queuing strategies had been implemented to meet the needs of customers, the available floor space for customer queues was at capacity during peak times. The large queues adversely impacted on the delivery of other student services. Customer satisfaction was being significantly affected by an inability to accurately assess waiting times.

The Solution

The Institute investigated a range of queuing management systems culminating in the selection of the NEXA Group Q-Flow queuing management system. This system was selected due to its ability to deliver multiple queuing facilities, ticket distribution, visual displays, audio announcers, desktop software and integrated reporting functions at a competitive price.

The Results

Following the introduction of the Q-Flow electronic queuing management, a number of benefits were quickly achieved: a reduction in customer waiting times, efficient management of queues, quick processing times for enquiries, improved statistical reporting and an overall improved customer experience.