In today’s fast moving consumer environment, companies trying to promote brand are turning to Digital Signage as a proven platform to “get their message across”. The issue is, unless you are doing it right, your message just becomes ‘wallpaper’
NEXA have defined the top five dos and don’ts in order to successfully market your company, products and/or services to your existing and potential customer base.
NEXA is pleased to announce that it has launched V-Flow Xchange which is the next generation of currency exchange boards.
V-Flow Xchange has been designed specifically to meet the needs of Travel Agents, Banks and Currency Exchange Retailers allowing complete flexibility of design and content replacing traditional LED currency exchange boards.
The Royal Bank of Scotland Group (RBSG) is a global retail
finance organisation. In 2010, RBSG launched a “Customer Charter” throughout all of their UK branches of Royal Bank of Scotland and NatWest. The Customer Charter objectives are focused on delivering customer service and pledges that are made to the customer with one common goal in mind, to be Britain’s most “Helpful Bank”.
As part of the Customer Charter, RBSG committed to serving customers faster and more effectively and in 2011 RBSG issued an Request For Information for a queue management and digital signage solution.
The solutions had to cover locations across the UK and span the two distinct brands. Our solution partner Q-Nomy was selected and in partnership with Office Depot, managed the roll out of the solution.
Overview
Telefonica is one of the world’s leading telecommunications operators, with a total of 228.6 million customers.
In Latin America, Telefonica is one of the world’s leading telecommunications operators. The company provides services to more than 126 million customers, ranking it as the leader in Brazil, Argentina, Chile and Peru and with large-scale operations in Colombia, Ecuador, El Salvador, Guatemala, Mexico, Nicaragua, Panama, Puerto Rico, Uruguay and Venezuela. Read More→
Overview
Located one hour east of Toronto Canada, Durham TAFE is a success story of how a small regional TAFE grew into a national powerhouse educational institution.
Their recent renovations and expansions have produced a world class Student Services Building, a beautiful IT Services Lab and a new Whitby Campus in a refurbished Chocolate factory. Read More→
Comcast Cable Company is currently implementing Q-Flow solutions
throughout
many of their branch locations across the United States. The program is to improve customer levels and the customer service experience. Our partners Q-nomy worked with Comcast to build a customised solution that is improving customer service, whilst maximising employee efficiency.
Comcast wanted each store to have a greeter welcoming customers and entering them into a queue; Q-Flow met this requirement by equipping each greeter with an iPad and the Q-Flow mobile solution. This solution allows the greeter to roam the floor to meet customers, entering their name and reason for visiting into the Q-Flow system. When no greeter is available, the iPad is secured to the greeter station to create a self-service kiosk. Read More→
V-Flow® digital signage module enables complete customisation and control over content on in-store or branch displays. It allows the creation of playlists and personal campaigns, delivering dynamic messaging and multimedia to customers, enhancing the relevance of communication and optimizing the service encounter.
By combining V-Flow® digital signage module with the customer flow and appointment management modules, the overall functionality and capability of the system is enhanced, allowing for end to end personalised communications management for all in-store experiences.In addition, NEXA offers a total media management service, including ongoing update of playlists and video productions as required by marketing strategy. Our solution allows you to run your own television network, including news tickers, live TV streaming, unlimited channels and much, much more. There is no need for specialised hardware, as our software can run off standard browsers.
Digital Signage and Customised CampaignsV-Flow’s® customised campaign module gives you the ability to target your message to individual customers waiting in line, eliminating the “hit and miss” approach of traditional generic marketing messages. With V-Flow® digital signage, once a customer has been identified upon arrival, all subsequent messaging while in-store can be customised to suit their needs. From customised content in ads on digital media in-store through to sales reminders delivered to sales staff at the interaction, thereby making sure that they make the most of the face to face opportunities during the client interaction.
By tailoring the digital campaign you are able to get the best possible return on your investment.
V-Flow® digital signage also caters for situations without customer identification, and allows campaigns to be developed based on a group of services, targeting an optimised message to a particular group of clients.
Digital Signage and Content SchedulingMaximum playback automation of videos, RSS feeds and live video streams, are all enabled by NEXA’s advanced content scheduling system. All of these systems respond to the dynamic store environment immediately. V-Flow® digital signage lets businesses make a limitless number of channels with varying content and templates. Organisations can use automated content scheduling to make self-maintained channels that cycle the video content needed for the area and target as determined by the client flow cycle.
The scheduling module also gives businesses visibility tools that can be utilised to check your client flow data in order to help you understand the types of services provided during different time frames and different days, when the various products are bought and when different types of clients tend to visit – letting you modify the scheduling of digital content easily and appropriately..
Existing information systems can be integrated with V-Flow® digital signage to deliver information and marketing materials to clients in a dynamic way. Customer profiles can be identified with the assistance of CRM dynamic integration when the appointment is set up, when the client arrives or during the interview.
Online optimisation between the client needs and company resources is achieved through ERP dynamic integration. The ERP software sends relevant information to V-Flow® digital signage like product, pricing, stock levels, volumes of sales, etc. in order to enhance video campaigns. V-Flow® digital signage Dynamic Content Integration averages the ERP/ CRM information to give sales and service products that meet the needs of the business requirements of the company and the merchandising requirements of the client.
V-Flow® digital signage is an on-line (real-time) digital signage solution which utilises latest technologies. Using third party media such as QR codes allows V-Flow® digital signage to change media content based on a simple scan of a QR code. If used in Retail or Telco, V-Flow® digital signage can help increase sales revenues by both informing the sales person of what the customer has scanned plus the addition of changing the media displays in the area of the customer ensures greater sales revenues every time.
V-Flow® is sold and supported all around the world in conjunction with our strategic partner Q-nomy V-Flow® is a registered Trademark.
Contact us today to find out more about digital signage or to arrange to see it in operation.
NEXA’s Q-Flow solution provides your student service centres with the capability to handle all service interactions with students, whether in person or through information displays and self-service kiosks.
Q-Flow can be built to cater exactly for the centre needs:
Combined, all these components create better communication between the campus and the students and an overall enhanced service experience for all parties. This leads to better student service centres with students being better informed and staff with a reduced workload.
With this enhanced information and process, students get faster and better service, allowing them to focus on studying rather than procedures. The campus, on the other hand, will save money thanks to more efficient service processes, and could even generate additional revenue by selling advertising space on displays in service centres – a win-win for all involved.
Q-Flow Appointment Management is an institution-wide answer to automating the complete appointment cycle from scheduling, arrival and case recording, to staff advice, training and sales tips. The system provides on-line scheduling and a call-centre oriented interface for finding the best match vacancy, based on the student’s needs and staff expertise and availability. Students can book appointments from anywhere on the web or their mobile. Added to this, why not link your University or TAFE Facebook page to Q-Flow Appointment Management?
Upon arrival Q-Flow identifies the student and routes them to the appropriate staff member allocated for the appointment. Staff are alerted of their appointment’s arrival and are prepared with advisories specific to the student and case profile. Staff can document case information throughout their meeting, maintaining a current record of student relations for future encounters.
To ensure students are on time, Q-Flow automatically send a SMS text to their mobile phone when they are within 10 minutes of being seen. Ideal for those busier enrolment times.
Q-Flow enables comprehensive management of customer flow in walk-in service centres on campus, from simple queue management to the most sophisticated processes involving both front-office interactions and back-office task handling. Q-Flow can support any requirement of customer flow management, including: customer identification, personalised routing, skill-based routing, load balancing and more.
Q-Flow can efficiently manage services involving transferring of customers between departments, processes involving multiple visits, processes extending into the back-office or splitting into parallel sub-processes and more. Q-Flow provides online monitoring and statistics, Q-Flow planning & forecasting tools analyse the data to further optimise and refine the customer flow cycle, staffing levels and service levels.
Q-Flow from NEXA includes a comprehensive digital signage application, enabling you to:
NEXA also offers a complete media management service, including continuous playlist changes and video productions, based on your campus’ marketing needs. NEXA’s solution does not need local installations of special hardware or software, requiring nothing more than standard browsers to manage both on-site displays and the central administration control panel.
NEXA’s Digital Signage application has all the features needed to run your very own television network including unlimited channels, live TV streaming, news tickers, stock feeds and interactive videos.
Contact us to find out more about management service interactions in student service centres.
Q-Flow by NEXA helps you with customer flow management in Government walk-in service centres. Whether your centre needs simple queue management or way-finder systems to direct customer traffic, or a more complete end to end solution allowing you to manage customer interactions; NEXA can design a system with exactly what you want now, but with an option to expand to new departments, branches and applications as needed in the future.
NEXA’s software solutions assist all types of Government service centres, such as:
And readily caters for various department applications, such as
Q-Flow tailors the experience of coming to the centre, from entrance to departure, for the client’s unique history, expectations and needs.
Your service centre can save both personnel and client time by employing our electronic digital signage and appointment scheduling modules. Digital signs are a very effective application for delivering information as well as messages, guiding people to complete paperwork as needed. Booking appointments ahead of time minimises waiting time and anxiety, helping both staff and clients to plan their time more effectively.
Q-Flow allows complete control over client flow in walk-in Government service centres. This control can vary from straightforward take-a-ticket queue operations to the most complex procedures connected with both front-office interactions and back-office process management. Q-Flow can help your function to handle every aspect of the customer encounter and flow throughout your organisation, including client identification, routing according to individual information, skill-based routing, load balancing and much more.
Q-Flow can effectively handle any element of customer flow management, including initial customer identification, skill based routing, load balancing and personalised routing. Q-Flow effectively manages handover of clients between deparments, linking of multi-visit encounters processes reaching the back-office or even breaking into parallel sub-processes, and more. Q-Flow offers online monitoring and data as well as scheduling and forecasting tools to evaluate the information. This particular information enables you to:
NEXA’s Q-Flow system has an optional digital signage module which enables complete customisation and control over content on in-store or branch displays. It allows the creation of playlists and personal campaigns, delivering dynamic messaging and multi media to customers, enhancing the relevance of communication and optimising the service encounter.
In addition, NEXA offers a total media management service, including ongoing update of playlists and video productions as required by marketing strategy. Our solution allows you to run your own television network, including news tickers, live TV streaming, unlimited channels and much, much more. There is no need for specialised hardware, as our software can run off standard browsers.
By combining NEXA’s Q-Flow Digitial Signage module with the customer flow and appointment management modules, the overall functionality and capability of the system is enhanced, allowing for end to end personalised communications management for all in-store experiences.
The digital signage solution results in calmer clients who are entertained and informed while they are waiting. They are also better prepared for their interaction with your staff – improving both the speed of the transaction and satisfaction with the process.
Q-Flow’s Appointment Management module provides an enterprise-wide system for automating the whole appointment cycle from booking, arrival, and case documentation, through to staff training tips and alerts. The Q-Flow appointment management module offers online appointment scheduling for clients, should you wish to reap the benefits of self service. What’s more, it provides a call-center driven interface for locating the best staff member to take the meeting, in line with the customer’s needs and information.
As soon as your client reaches the service centre, the Q-Flow program identifies the client and directs them to the staff member who was allocated the appointment. The software also notifies the staff member that the customer has arrived. It also presents them with the appropriate details as well as advice specific to the client and case at hand.
Staff members are able to document case dealings throughout the consultation – an extremely efficient means of keeping an up-to-date file of the case and client communications for future meetings.
Contact us today for more information on customer flow management in government walk-in service centres.
NEXA Group Pty Ltd
Level 6, 35 Spring Street
Bondi Junction NSW 2022
Australia Tel: +61 2 9369 1999
Fax: +61 2 8572 9991