By working with the NEXA Group, you benefit from our experience and expertise in queue management solutions, customer experience and workforce optimization. We’re a local team with local industry knowledge. We also take the time to understand your customer flow and resource challenges and are committed to meeting your business needs.
We bring to the table world class technologies such as Q-Flow – our integrated queue management solution to help you enhance your customer’s experience while giving you the tools to better manage staff and understand your business. The NEXA Group delivers great products, sourced globally or developed locally to enable your business to deliver international best practice in customer experience and operational efficiency.
Local Customer Experience And Queue Management Expertise With World Class Technology Solutions Combine To Deliver Tangible Benefits To Your Business
Q-Flow is an advanced Integrated Queue Management, Customer Interaction and Digital Media control technology solution. It offers a wide range of benefits for any business dealing with high customer traffic in customer service centres. Q-Flow delivers an immediate return on investment with enhanced staff scheduling, better customer experiences and improved management information.
If you’re looking for a solution to improve staff productivity and process consistency while enhancing the visibility of your back office operations, Impact 360 is the solution. A workforce optimization, resource planning and allocation tool, Impact 360 delivers what you need to help control your costs and maximize your staff’s capabilities and capacity.
At NEXA, we work with each customer individually to identify their customer experience or staff productivity goals. We match our suite of queue systems or workforce optimization solutions to your business. This involves detailed customer experience or staffing process mapping and thorough analysis of key roadblocks to ensure the delivery of great service. We ensure our systems are fully integrated with existing customer information platforms on which you operate, and transparency of information allows you to access management intelligence like never before.
The result for your business is better decision making in allocation of resources to match customer demand and improved customer service. When it counts. Where it counts.
Integrated Queue Management And More
From integrated multimedia queue management solutions to staff scheduling, appointment management and capacity planning, our cost effective technology solutions are ideal for both multi-site and single site environments.
We are a leading provider of queue systems in the tertiary education, local government, healthcare and banking sectors. Q-Flow is easily customized to each industry’s unique customer management challenges, and delivers specific tangible benefits that drive operational efficiency and improvements in service.
Many of Australia’s leading universities use Q-Flow in Student Service Centers to manage high volume enrolment traffic and general student inquiries. Hospitals and healthcare facilities use Q-Flow to manage patient appointments and visits, track wait and service times and deliver seamless patient flow between departments. Councils use Q-Flow to manage community inquiries and connect skilled staff with constituent inquiry needs. Banks and other financial service providers use Q-Flow to manage branch queues, for resource planning and to match customer need with staff knowledge and experience.
The NEXA team brings more than 40 years experience in customer service and operational excellence, and our personalised approach ensures the delivery of tangible business benefits right from the start. So whether you want a simple self-service kiosk to manage customer flow by directing customers to the appropriate staff member, or an integrated multimedia queue management solution for intelligent and seamless management of customer flow from entrance to exit, you can’t go past NEXA. We’re committed to helping your business exceed your customer’s service expectations.
You can also access more case studies on our site to see how your colleagues are benefiting from our solutions. Contact us today to see how NEXA can help you improve your queue management, business efficiency and customer service.