Many telecom companies have elected to switch to retail stores and it has now become the preferred service point for the client. NEXA’s telecom queue flow management offering provides the user with the highest level of efficiency and innovation when it comes to the client experience in-store.
The entire customer interaction cycle is optimised by Q-Flow, from the point when the client arrives right through to checkout. This includes service apps such as:
- Scheduling of appointments
- Check in at arrival
- Total case management
- Marketing apps such as in-store promotions and sales advisor tools.
Q-Flow For Retail Telecom – An Internationally Used Queue Management System
The Q-Flow Queue Management Solution from NEXA is used by leaders in the Telecom and Mobile industries across the globe.
There is no need to install any specialised hardware or software – the NEXA app can run on little more than a normal browser – whether it is the on-site displays or the control panel.
The app can allow you to create and maintain your own TV network, including unlimited channels, the streaming of live TV and movies that allow the viewer to interact with them.
By utilising NEXA’s solutions in the day-to-day interaction with your clients, you will ensure that the capabilities of the digital signage are upgraded to include a proper promotion management program to deal with face to face encounters.
The Management of Appointments
The Q-Flow Appointment Management solution for telecom retailers is designed to automate the entire appointment cycle from start to finish across the entire company.
This includes managing the set up of appointments, the recording of case notes; the arrival of the client, etc. The system makes use of an internet-based and call-centre scheduling app that is geared towards finding the best match vacancy as determined by the specific client requirements.
When the client arrives, the system will identify them and direct them to the agent that it has allocated for the appointment. Agents are notified of their client’s arrival and are given advice that relates to the client and their case profile specifically. Agents are able to record details of the interview online and thus an updated record of customer transactions is maintained. This assists in future dealings with clients.
NEXA’s Q-Flow software can significantly improve the customer experience in your retail telecom stores and give your business an immediate return on investment. NEXA’s Q-Flow Retail Queue Management software is the most polished queue flow software available on the market offering not only a tailored queue management solution but also digital signage and TV as well as appointment management for telecom retailers.
For specific information about what our queue flow for retail telecom software can do for your stores contact us.