Q-Flow banking queue management software from NEXA helps financial services and banking organisations customise their client’s individual experience when visiting the bank branch. The software does this by using the encounter to deliver targeted multi-channel messages at relevant times to uncover customer needs and sales opportunities.
Our integrated banking queue management solutions utilise available customer information to allow you to manage new and existing customers differently in the bank branch environment, maximising the value of the encounter for both the customer and the organisation, reducing customer waiting time and increasing staff productivity, allowing for better workforce optimisation.
Q-Flow from NEXA offers a suite of banking queue management tools that are seamlessly integrated for the new generation of retail finance branches providing the most polished implementation of the Future Branch concept available in the local market and delivering both workforce optimisation and cost effective technology solutions.
Q-Flow allows you to custom-build a banking queue management suite that is perfectly suited to your needs, budget and your existing staff’s productivity and processes. The system can “grow with you” and rather than make your business alter all your service management procedures in one go, Q-Flow adapts to what you want to achieve. Because of this approach, Q-Flow can be used by banks of any size, whether the focus is on personalised customer service or operational efficiency.
Q-Flow from NEXA is a system comprised of different modules, allowing you to build the full capability that your site requires. An organisation may like to start with a simple installation such as our basic queue manager or digital signage functionality, but over time, upgrade to one of our many customer flow management alternatives, like personalised routing, routing based on skills and real-time load balancing. The workforce optimisation solutions in the Q-Flow software improve staff productivity and resource planning, creating operational efficiencies and cost savings. Ultimately, the system can build to a fully integrated customer management system encompassing resource planning, customer flow and communication, dynamic digital advertising and more.
Banking Queue Management with Q-Flow
Q-Flow makes it possible to manage the flow of clients in walk-in branches, from easy banking queue management to the more complicated processes that involve both the front and back-office. It can support any customer flow management needs of your organisation, including identification of clients, personalised routing, load balancing and more.
With Q-Flow, you can more efficiently manage services that involve the transfer of clients between departments or processes that involve more than one visit. Q-Flow also provides online monitoring, statistics and planning and forecasting tools within the system and use this information to further tweak and optimise the client flow cycle, levels relating to staffing and client service levels.
Banking Queue Management and Digital Signage
Q-Flow from NEXA is a multimedia banking queue management solution and includes a digital signage application, allowing you to control each display’s content. It lets you compose playlists, personal campaigns, and communicate information to your clients through multimedia and dynamic system-integrated messages.
NEXA is also able to give you a total media management solution that includes regular playlist updates and videos that are based on your marketing goals. There is no need to install any specialised hardware or software on-site with Q-Flow. For both the on-site displays and the central management control panel, you will need nothing other than normal browsers.
The Q-Flow Digital Signage package has everything that you need if you want to have your own TV network. This includes limitless channels, live TV streaming, interactive movies, news tickers and more.
By integrating Q-Flow’s customer flow and appointment management solutions with the digital signage package from NEXA, you can include full campaign management for all customer interactions at the bank branch.
Appointment Management with Q-Flow
Q-Flow Appointment Management is a company-wide answer that automates the overall appointment cycle from initiation, recording of cases right through to agent advisories and alerts. It enhances workforce optimisation and productivity, allowing banks to catalogue customer demand in advance and taking the guesswork out of staff scheduling.
Q-Flow supports customer’s making appointments via the internet, and has built-in smarts that allow the system to find the best match vacancy, dependent on the client’s requirements.
Upon arrival, Q-Flow will identify the client and send them to the agent who has been allotted the appointment. The system alerts the agents when their appointments have arrived and also prepares them with alerts that are specifically related to the client and case profile. Throughout the meeting, agents are able to make a note of the case transactions and thus maintain an up to date record of client relations for appointments in the future whilst also improving operational efficiency.
Q-Flow from NEXA can significantly improve your customer’s in-branch experience and give your bank an immediate return on investment. Q-Flow is the most polished queue flow solution available on the market offering not only a tailored queue management solution but also appointment management and digital communications functionality to deliver an all-in-one Customer Experience solution that will set you apart from your competitors.
For specific information about what Q-Flow banking queue management software can do for your bank contact us.
