Queue Management
Queue Management and customer flow is simplified with our Q-Flow solution which handles everything from basic queue management through to the most sophisticated processes involving both front-office interactions and back-office task handling. Improve service levels, optimise workforce levels and monitor in real-time.
Appointment Management
Appointment Management is an enterprise-wide solution automating the complete appointment cycle from scheduling, arrival, and case recording, to agent advisories and alerts. Allows appointment scheduling by staff at a branch or call centre, or self-service via a kiosk or online.
Digital Signage
Digital Signage maximizes the exposure of your branch & store marketing by automating digital campaigns from production to distribution. Another advantage is the unlimited content that can be posted at every display location – useful when space is limited.
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Workforce Optimisation
Workforce Optimisation solutions now provide unprecedented visibility into the operations of branch/store locations and the back office, ensuring increased workforce productivity and performance, and reduced operational costs in your business.
Retail Traffic Analysis
Our software provides visibility into employee desktop activity across different systems, applications and processes. By enabling these, latent aspects of customer service operations to be tracked, measured, analysed and refined. Desktop & Process Analytics can help improve efficiency, reduce costs and liability, and enhance the customer experience.
Recruiting Analytics
Recruiting Analytics from NEXA solves the problems of overloaded recruitment resources, excessive recruitment costs, as well as the difficulties of hiring and retaining top candidates. The system progresses past one-size fits all character profiling to deliver fact-based predictive modeling and recruiting proven to significantly lower recruiting expenses.
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Video Business Intelligence
Behind every visit to a retail or branch location, there exists analytics that can provide businesses with critical information about their customer behaviours, merchandising and sales. In addition, the analysis can be used along with point-of-purchase/transaction data to further understand buying patterns. NEXA is uniquely positioned to deliver this information with the Video Business Intelligence solution.
Project Management
At NEXA we believe that a successful project implementation requires more than just technical delivery and installation. Instead, we look to integrate our technology with people and processes in such a way that clients achieve sustainable improvements in desired behaviours and ultimately in profitable revenues.
NEXA Group Pty Ltd. Level 6, 35 Spring Street, Bondi Junction NSW 2022, Australia. Tel: +61 2 9369 1999. Fax: +61 2 8572 9991