Workforce Optimisation

Nexa, in partnership with Verint, offers a powerful suite of Workforce Optimisation solutions specifically designed for Retail Financial Services and Back Office Operations.

For many years, contact centres have been leveraging technology to improve operational efficiency and manage the workforce. Intelligence data has been readily available, providing clear insights into customer trends, volumes of work and employee productivity, whilst allowing for automation of time consuming tasks. Conversely, other areas of the enterprise such as back offices or customer facing branches have had little or none of these same insights or automated solutions.

Impact 360 workforce optimisation solutions now provide unprecedented visibility into the operations of branch/store locations and the back office. These tools, long favoured and utilised by contact centres, can now be taken advantage of in different business areas, ensuring that improved customer experience, increased workforce productivity and performance, and reduced operational costs are achieved throughout the entire enterprise.