Commonwealth Bank has been internationally recognised for a Workforce Management program that enables the Bank to use technology to improve business processes, reduce risks and costs, and drive business improvement across its 1,000 branches nationally. Read More→
In today’s fast moving consumer environment, companies trying to promote brand are turning to Digital Signage as a proven platform to “get their message across”. The issue is, unless you are doing it right, your message just becomes ‘wallpaper’
NEXA have defined the top five dos and don’ts in order to successfully market your company, products and/or services to your existing and potential customer base
NEXA is pleased to announce that it has launched V-Flow Xchange which is the next generation of currency exchange boards.
V-Flow Xchange has been designed specifically to meet the needs of Travel Agents, Banks and Currency Exchange Retailers allowing complete flexibility of design and content replacing traditional LED currency exchange boards.
Albury City Council has successfully deployed Q-Flow Queue Management software from NEXA.
Albury City Council put customer service at the heart of everything they do.
Having such high values, Albury City Council needed a solution to manage their customers’ visits in order that they had visibility of the customer visit experience. Following a review, a number of meetings and presentations, NEXA was chosen to provide their Q-Flow Queue Management software.
Q-Flow is an advanced Queue Management and Customer Interaction solution that offers a range of benefits to service organisations. Read More→
Customer communication has always been the stuff of marketing visionaries but real customer 
communication has rarely made it from the drawing board into the real world of customer management systems.
A number of years ago everything was done by post but now, thankfully, time has moved on and technology has it’s part to play in bringing operational effectiveness into the real world.
NEXA is pleased to announce that Q-Flow now comes with a real time communications module that will automatically keep your customers informed whilst visiting your customer or student service centre.
Once customers checks in, Q-Flow will organise them into a virtual queue (based on the reason for their visit) and then inform them of the wait time. If the customer decides not to wait in the waiting area but instead goes for a coffee, that’s fine as Q-Flow will automatically send them a text (SMS) message ten minutes before they are due to be seen.
By providing your customers with real time messaging, you are providing real customer service as they will feel more informed, waiting area’s appear to be less busy and staff are automatically updated with the waiting appointments.
Q-Flow allows both marketing and operations teams to take customer management to the next level.
To find out more about Customer Management why not contact us
Interactive Digital Signage has always been a utopia for many within marketing or operations however, until now, digital signage has 
never really delivered what it sets out to achieve. Looking back over the past ten years, software and networks have come a long way from being bespoke, technical and hard to decipher (never mind integrate). As the Internet has now become the standard medium for all business communications, digital signage needed to work hand in hand with the Internet in order that digital signage become a viable proposition. Read More→
The ATEM Student Centre Conference took place in Brisbane at the Convention & Exhibitor Centre on 8th & 9th May 2012. NEXA took this opportunity to re-affirm its commitment to the Education & Customer Services Sector and were happy to be one of the main sponsors again this year. As well as sponsoring, NEXA also demonstrated the leading student management system Q-Flow.
When it comes to maximising the operational efficiencies of a business, efficient queue management, and excellent customer service are secret weapons.
Queue management systems such as Q-Flow from NEXA provide visibility and accountability across all elements of customer service, helping businesses enhance customer service and staff productivity. Using Q-Flow queue management, the customer schedules an appointment which links through to their in-store experience. Case management and customer records are all communicated with the customer service centre staff.
Q-Flow can improve the customer’s experience, and your staff’s ability to serve them more efficiently, ultimately, enhancing revenue and profitability.
The Louisiana Centre for Orthopaedics is the region’s largest, independently owned musculoskeletal group, offering a comprehensive range of services for patients of all ages. With a catchment area of 300,000 people, the Centre has grown from 10,000 visits to 47,000 in the past two years and from four specialist providers to 12, making the management of patient flow an increasingly challenging issue. Here’s how Q-Flow help them to increase service levels and visits. Read More→
Australia’s healthcare sector has begun implementing a breakthrough new web-based technology to ensure quality of care is at the core of the patient experience. The patient scheduling technology extends beyond queue management to enable surgeons and other hospital staff to accurately monitor the time they spend with each patient to improve patient scheduling and reduce waiting times. Read More→
NEXA Group Pty Ltd
Level 6, 35 Spring Street
Bondi Junction NSW 2022
Australia Tel: +61 2 9369 1999
Fax: +61 2 8572 9991
