NEXA’s Q-Flow solution provides your student service centres with the capability to handle all service interactions with students, whether in person or through information displays and self-service kiosks.
Q-Flow can be built to cater exactly for the centre needs:
- The Digital Signage capability is able to give directions and information to students
- The Queuing and Flow Management component helps streamline the task of interacting directly with students
- The Appointment Management module allows students to schedule meetings with campus staff.
Combined, all these components create better communication between the campus and the students and an overall enhanced service experience for all parties. This leads to better student service centres with students being better informed and staff with a reduced workload.
With this enhanced information and process, students get faster and better service, allowing them to focus on studying rather than procedures. The campus, on the other hand, will save money thanks to more efficient service processes, and could even generate additional revenue by selling advertising space on displays in service centres – a win-win for all involved.
Appointment Management In Student Service Centres
Q-Flow Appointment Management is an institution-wide answer to automating the complete appointment cycle from scheduling, arrival and case recording, to staff advice, training and sales tips. The system provides on-line scheduling and a call-centre oriented interface for finding the best match vacancy, based on the student’s needs and staff expertise and availability. Students can book appointments from anywhere on the web or their mobile. Added to this, why not link your University or TAFE Facebook page to Q-Flow Appointment Management?
Upon arrival Q-Flow identifies the student and routes them to the appropriate staff member allocated for the appointment. Staff are alerted of their appointment’s arrival and are prepared with advisories specific to the student and case profile. Staff can document case information throughout their meeting, maintaining a current record of student relations for future encounters.
To ensure students are on time, Q-Flow automatically send a SMS text to their mobile phone when they are within 10 minutes of being seen. Ideal for those busier enrolment times.
Customer Flow
Q-Flow enables comprehensive management of customer flow in walk-in service centres on campus, from simple queue management to the most sophisticated processes involving both front-office interactions and back-office task handling. Q-Flow can support any requirement of customer flow management, including: customer identification, personalised routing, skill-based routing, load balancing and more.
Q-Flow can efficiently manage services involving transferring of customers between departments, processes involving multiple visits, processes extending into the back-office or splitting into parallel sub-processes and more. Q-Flow provides online monitoring and statistics, Q-Flow planning & forecasting tools analyse the data to further optimise and refine the customer flow cycle, staffing levels and service levels.
Digital Signage
Q-Flow from NEXA includes a comprehensive digital signage application, enabling you to:
- control your every display’s contents
- create playlists
- deliver personalised campaigns
- and deliver dynamic system-integrated messages as well as multimedia to students.
NEXA also offers a complete media management service, including continuous playlist changes and video productions, based on your campus’ marketing needs. NEXA’s solution does not need local installations of special hardware or software, requiring nothing more than standard browsers to manage both on-site displays and the central administration control panel.
NEXA’s Digital Signage application has all the features needed to run your very own television network including unlimited channels, live TV streaming, news tickers, stock feeds and interactive videos.
Q-Flow Case Studies: Queue Management In Student Service Centres
- Queue Management – University Of Wollongong
- Student Flow – Holmesglen Institute of TAFE
- Southbank Institute go with the Flow – Soutbank Institute of Technology
- Victorian Success - Victoria University
- Q-Flow at Durham – Durham TAFE, Toronto
Contact us to find out more about management service interactions in student service centres.
