Commonwealth Bank has been internationally recognised for a Workforce Management program that enables the Bank to use technology to improve business processes, reduce risks and costs, and drive business improvement across its 1,000 branches nationally. Read More→
In today’s fast moving consumer environment, companies trying to promote brand are turning to Digital Signage as a proven platform to “get their message across”. The issue is, unless you are doing it right, your message just becomes ‘wallpaper’
NEXA have defined the top five dos and don’ts in order to successfully market your company, products and/or services to your existing and potential customer base
NEXA is pleased to announce that it has launched V-Flow Xchange which is the next generation of currency exchange boards.
V-Flow Xchange has been designed specifically to meet the needs of Travel Agents, Banks and Currency Exchange Retailers allowing complete flexibility of design and content replacing traditional LED currency exchange boards.
Albury City Council has successfully deployed Q-Flow Queue Management software from NEXA.
Albury City Council put customer service at the heart of everything they do.
Having such high values, Albury City Council needed a solution to manage their customers’ visits in order that they had visibility of the customer visit experience. Following a review, a number of meetings and presentations, NEXA was chosen to provide their Q-Flow Queue Management software.
Q-Flow is an advanced Queue Management and Customer Interaction solution that offers a range of benefits to service organisations. Read More→
Customer communication has always been the stuff of marketing visionaries but real customer 
communication has rarely made it from the drawing board into the real world of customer management systems.
A number of years ago everything was done by post but now, thankfully, time has moved on and technology has it’s part to play in bringing operational effectiveness into the real world.
NEXA is pleased to announce that Q-Flow now comes with a real time communications module that will automatically keep your customers informed whilst visiting your customer or student service centre.
Once customers checks in, Q-Flow will organise them into a virtual queue (based on the reason for their visit) and then inform them of the wait time. If the customer decides not to wait in the waiting area but instead goes for a coffee, that’s fine as Q-Flow will automatically send them a text (SMS) message ten minutes before they are due to be seen.
By providing your customers with real time messaging, you are providing real customer service as they will feel more informed, waiting area’s appear to be less busy and staff are automatically updated with the waiting appointments.
Q-Flow allows both marketing and operations teams to take customer management to the next level.
To find out more about Customer Management why not contact us
Interactive Digital Signage has always been a utopia for many within marketing or operations however, until now, digital signage has 
never really delivered what it sets out to achieve. Looking back over the past ten years, software and networks have come a long way from being bespoke, technical and hard to decipher (never mind integrate). As the Internet has now become the standard medium for all business communications, digital signage needed to work hand in hand with the Internet in order that digital signage become a viable proposition. Read More→
NEXA demonstrated its leading Patient Management and Patient Flow system; Q-Flow with particular emphasis being on next generation Appointment Manager and mobile queuing.
NEXA working with the Health Informatics Society of Australia (HISA) is Australia’s premier Health Informatics Conference. The conference focussed on on the benefits that new technologies bring such as on-line appointment booking and mobile queue management.
With the primary theme of Health Informatics – Building a Healthcare Future through Trusted Information, HIC2012 is focussed on consumers, practitioners, researchers and industry.
The momentum behind e-health and health informatics is soaring and there is much international attention being focused on Read More→
This article tells how reaching into you wallet is like reaching into your bank. People are wanting there money more readily available when they choose and how they choose. The banks are slowly pulling out of the recession we have been in and are now trying new ways to draw customers into there facilities with easier banking. This article explains some of the new technology that they are coming out with.
Read the full article here:
Customer management has long been an issue with many organisations however, in a survey of the banking sector, the issue has come to the forefront of peoples minds.
In a clear message, Australian high street banks need to look at the products and services they offer in order to stay competitive. This was confirmed by a large-scale survey of retail banking customers *
The average bank customer expects to be able to choose between a range of service levels and costs according to new research.
The survey of 1,000 banking customers in Australia, highlights that banks need to develop a greater focus on their customers. Read More→
Case Study – Overview
The New York City Department of Transportation (DOT) is responsible for the condition of approximately 5,800 miles of streets and highways and 790 bridge structures, including six tunnels. DOT ensures traffic safety and mobility by mitigating the effect of construction on traffic; implementing engineering improvements; and installing and maintaining traffic signals at more than 11,800 intersections, over 1.3 million signs, over 300,000 street lights 69 million linear feet of markings and approximately 63,000 parking meters. Read More→
NEXA Group Pty Ltd
Level 6, 35 Spring Street
Bondi Junction NSW 2022
Australia Tel: +61 2 9369 1999
Fax: +61 2 8572 9991