NEXA offers a patient flow solution to the healthcare market which takes into account all the nuances of the patient/visitor requirements. It handles each aspect of the patient visit from the moment the appointment is scheduled, right through to the patient’s arrival and case management.
The Q-Flow system adapts itself to suit the needs of your healthcare facility and the relevant local legal requirements and procedures. The system assists you in ensuring that the patient workflow is smooth and that you provide the best quality service to the patients.
Even the most involved, multi-step patient flow procedures are streamlined by NEXA’s solutions. The patient flow system ensures that the patient is communicated with and kept informed each step of the way in order to keep them relaxed whilst freeing up the medical staff so that they are able to stay focused on their professional duties rather than managing the flow of patients.
Patient registration can be automated by the prudent use of self-service kiosks and this allows admin staff freedom to concentrate on assisting doctors, handling payments and other activities involved in following up of payments, etc. The overall staff productivity of the healthcare facility will rise accordingly. NEXA’s patient flow software supports a range of healthcare services and organisations from primary and secondary caregivers, triage, radiologists, general practitioners, specialists and general pathology through to overall patient flow for a hospital or clinic. The information that follows gives details about our modules relating to patient flow, digital signage and the management of appointments.
Health Care Patient Flow
NEXA’s Q-Flow allows your healthcare unit to comprehensively manage patient flow in walk-in medical facilities, all the way from basic queue management to the more complex processes that require interactions between the front and back-offices. Any need with regards to patient flow management can be met, including, but not limited to: the identification of patients, the personalised routing of patients, routing based on skills, balancing of loads, etc. Q-Flow can adeptly handle services that involve:
- The transfer of patients from one department to another
- Procedures that involve a number of visits
- Procedures that extend into the admin arena
- Processes that split into sub-processes, and more
Q-Flow allows your heath care unit to monitor all this online and keeps records of relevant stats. It gives you planning and forecasting utilities that allow properly optimising and tweaking the patient flow cycle, levels of staff and service.
Patient Flow and Digital Signage
There is a comprehensive digital signage application that is included in NEXA’s Q-Flow system. The digital signage package makes it possible for you to control the contents of each display, it allows for the creation of playlists, personalised promotions and it can communicate with the patients via means of dynamic messages and multimedia that are completely integrated into the system.
In addition, NEXA can further give you a total media management service that includes updates to your play-list and videos custom-made for your healthcare marketing needs. There is no need for specialised on site hardware or software – use your current systems with the correct browsers and NEXA is ready to go – both when it comes to the control panel and on-site displays.
If you are considering creating your own TV network, NEXA Digital Signage has everything that you could possibly need:
- Live television streaming
- Unlimited Channels
- News tickers
- And a whole lot more
By using the patient flow and appointment management apps offered by NEXA, your healthcare facility will see a remarkable improvement in your digital signage’s capabilities in that they will be able to comprehensively manage promotions for face to face client interactions.
Patient Flow and Managing Appointments
The appointment software on offer by NEXA is extremely sophisticated when it comes to scheduling solutions.
Doctors are given a personal scheduling tool and admin staff are given departmental calendar management tools. Also included is an interface that allows you to determine the best match vacancy as dictated by the needs of the patient and this can be utilised by call centre staff or by clients who wish to schedule their own visits.
A number of different features are included in the Appointment Management App and these include things like:
- Speedy appointment setting and searching
- Re-scheduling of appointments
- Making arrangements to follow-up
- Identification of patients
- Profiling of departments and teams and a whole lot more
The more complicated scheduling constraints can be catered for by using a built-in scripting tool. Scripts make it possible to quickly integrate third-party software like accounts, ERP, CRM and the management of patient records.
The agent can set up on-screen reminders for communication to the patient – for example, “Fast for nine hours before operation.” When this system is used hand in hand with the Q-Flow Patient Flow Management system, it allows your healthcare facility to see which patients have arrived and which patients have skipped appointments. It also allows for patients to be prioritised in the queue depending on the time of their appointments.
Q-Flow software can significantly improve your healthcare unit’s patient experience and give your healthcare unit an immediate return on investment. NEXA’s Q-Flow healthcare Patient Flow software is the most polished queue flow software available on the market offering not only a tailored queue management solution but also digital signage and TV as well as healthcare appointment management.
Health Care Queue Flow Case Studies
- Health care queue management at The Prince Charles Hospital
- Patient Flow at Cabrini Health
- Louisiana Patient Flow – Centre for Orthopaedics
- Leap ahead with Q-Flow – News Item
For specific information about what Q-Flow patient flow software can do for your healthcare facility, contact us.