This article tells how reaching into you wallet is like reaching into your bank. People are wanting there money more readily available when they choose and how they choose. The banks are slowly pulling out of the recession we have been in and are now trying new ways to draw customers into there facilities with easier banking. This article explains some of the new technology that they are coming out with.
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Customer management has long been an issue with many organisations however, in a survey of the banking sector, the issue has come to the forefront of peoples minds.
In a clear message, Australian high street banks need to look at the products and services they offer in order to stay competitive. This was confirmed by a large-scale survey of retail banking customers *
The average bank customer expects to be able to choose between a range of service levels and costs according to new research.
The survey of 1,000 banking customers in Australia, highlights that banks need to develop a greater focus on their customers. Read More→
Case Study – Overview
The New York City Department of Transportation (DOT) is responsible for the condition of approximately 5,800 miles of streets and highways and 790 bridge structures, including six tunnels. DOT ensures traffic safety and mobility by mitigating the effect of construction on traffic; implementing engineering improvements; and installing and maintaining traffic signals at more than 11,800 intersections, over 1.3 million signs, over 300,000 street lights 69 million linear feet of markings and approximately 63,000 parking meters. Read More→
The Royal Bank of Scotland Group (RBSG) is a global retail
finance organisation. In 2010, RBSG launched a “Customer Charter” throughout all of their UK branches of Royal Bank of Scotland and NatWest. The Customer Charter objectives are focused on delivering customer service and pledges that are made to the customer with one common goal in mind, to be Britain’s most “Helpful Bank”.
As part of the Customer Charter, RBSG committed to serving customers faster and more effectively and in 2011 RBSG issued an Request For Information for a queue management and digital signage solution.
The solutions had to cover locations across the UK and span the two distinct brands. Our solution partner Q-Nomy was selected and in partnership with Office Depot, managed the roll out of the solution.
Overview
Telefonica is one of the world’s leading telecommunications operators, with a total of 228.6 million customers.
In Latin America, Telefonica is one of the world’s leading telecommunications operators. The company provides services to more than 126 million customers, ranking it as the leader in Brazil, Argentina, Chile and Peru and with large-scale operations in Colombia, Ecuador, El Salvador, Guatemala, Mexico, Nicaragua, Panama, Puerto Rico, Uruguay and Venezuela. Read More→
NEXA Group Pty Ltd
Level 6, 35 Spring Street
Bondi Junction NSW 2022
Australia Tel: +61 2 9369 1999
Fax: +61 2 8572 9991
