Queue Management Case Study – Holmesglen Institute of TAFE

The Challenge

Holmesglen’s Student Information Office has just undergone a major facilities face lift and the Registrar required new tools to allow the “one stop service” to function in the most efficient manner. They required a solution that allowed current and prospective students to identify the service or enquiry that needed attention and to only interact with one person through the entire process.

The solution also had to be scalable and integrate with other service areas, such as student services, financial planners, etc. This would allow enquiries to transfer across services and when required, return to the enrolment stage without returning to the back of the queue in each event.

The Solution

NEXA provided a total queue management solution to effectively manage the flow of students in the Information Office and optimise staff productivity. A simple to use Q-Flow touch screen kiosk was installed, along with digital media displays, audio announcers and a suite of reporting tools.

The Result

The office now has an open and welcoming environment, enhanced by the clever use of technology. The solution allows other areas, such as the café, to be integrated into the enrolment process, so students can relax over a coffee or snack and watch the large screens until their number is called. Traditional and frustrating wait in line queues associated with enrolments are now a thing of the past. The NEXA solution will be extended to all other campuses as part of Holmesglen’s new building programs.

“NEXA has given us a fully modular solution which allows us to grow and improve our techniques when dealing with students.”
Ron Gascoigne, Manager of Technological Infrastructure & Facilities Development

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